Proven Expert Project Management Solutions
CARE was established in 2010 to address a need in the Saudi Arabian healthcare market. There was not a single national company that was dedicated to managing complex healthcare and scientific research projects to international standards. CARE stepped in with its joint venture (care-RTKL) with the project management arm of the US architecture and design firm CallisonRTKL to fill that void.
Over the years, CARE has successfully executed the largest and most prestigious medical equipment and research laboratory projects in Saudi Arabia and cemented its position as the go-to company for complex healthcare projects.
Unmatched Value Proposition
As healthcare delivery becomes more digital, the number of technology vendors participating in new facility development is rapidly expanding. Our professional and structured approach to delivering services spans the full spectrum of equipment and technology planning, sourcing, procurement, delivery, and installation including handover and equipment maintenance for many years. And to further assist our customers in preserving their investment in technology, we train customer staff on the proper use and care of their equipment and environment.
CARE helps medical and research organizations select, procure, and maintain the best technologies for their business purposes. CARE is unique in that we offer true turnkey services. Starting with an initial assessment of our customers’ equipment and technology needs, we then prepare the business case, refine the existing equipment lists and secure our customer’s approval, purchase the equipment, oversee installation, train end-users, and ultimately maintain the equipment through multi-year maintenance agreements. Given CARE’s well-established relationships with the leading regional and global medical and scientific device vendors, customers are assured of receiving the best technologies that deliver value for money.
Efficient Execution Through Investment in Technology
Over the years, our projects have become larger and more complex, and our customers were demanding more transparency and real time information about the progress of their projects. To that end, CARE invested heavily in a proprietary and bespoke digital project management platform: Project Execution and Control System (PECS).
PECS is a fully integrated digital project management platform that supports CARE, Contractors and our customers during the preparation and submissions of proposals and continues thereafter for the management and control of procurement and all project activities. PECS is accessible by all authorized project team members, including Customers, Consultants and Contractors from PC’s, smartphones, Portable Tablets and Mobile Devices providing real time reports and status updates on all aspects of the project.
Superior Service
CARE offers clients the quick access and hands-on care needed to successfully manage today’s increasingly complex mix of equipment technologies.
CARE’s methodology and service processes were developed with ECRI Institute—the leading non-profit research organization dedicated to improving the safety, quality, and cost-effectiveness of today’s patient care. We have invested in an advanced customer care platform that allows us to deliver a completely digital service experience and monitor Service Level Agreements SLA’s transparently with our customers.
Our focus on meeting our KPI’s and always thriving to improve our Net Promoter Score keeps us close to our customers to better understand their needs and fulfil them.
Turnkey solutions & PPP Projects
Consulting Services
Customer CARE
Lab Solutions
Operating Rooms & Critical Care
Imaging
The Managed Equipment Service program (MES)
References
Mobile Clinics and Ambulances
Healthcare IT
CSSD and Endoscopy Sterilizers
Consumables
Our Guiding Principles
Excellence
We constantly strive to balance the interest of our stakeholders i.e. customers, employees, owners and suppliers/partners in every decision we make.
Commitment
Our customers are our first priority. We focus on providing them with quality, value for money and timely deliverables.
Innovation
We are committed to doing a better job than our competitors while incorporating efficiency and innovation, exploring every avenue, leaving no stone unturned.
Value for Money
Our approach is based on understanding our customer’s concerns so we can tailor a solution that adds value to their business.
Teamwork
We support each other by working together as a team and treating each other with the same importance we treat our customers.
Integrity
We hold ourselves and our company accountable, and treat every customer, employee, partner and shareholder with fairness and dignity.
Customer Care
At CARE, we aim to exceed our customers’ expectations with our friendly well-trained staff, ample provisions for spare parts, quick response and turnaround time. We regularly audit equipment to keep our customers aware of their assets and their operational condition, and proactively work to avoid issues before they arise.
Trusted by our partners
Mak system
Baxter
operamed
CHC lab
agfa
belimed
tecnove
Medplus
geko
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